Privacy policy

Information about the Administrator and personal data processing by him< /h2>

1. The administrator of your personal data is el12 Sp. z o. o. with its registered office in Opole, at ul. St. Anny 5.
2. The Administrator runs an online store at www.el12.pl, hereinafter referred to as the Website.
3. Personal data within the meaning of this Privacy Policy is all information about a natural person identified or identifiable by one or more specific factors, including device IP, location data, online identifier and information collected via cookies and other similar technology.
4. Providing personal data in order to perform the contract for the provision of services specified in the Regulations of the Online Store is voluntary, but it is also a condition for concluding the contract. The consequence of not providing personal data will be the inability to conclude a contract and provide services.
5. The term GDPR should be understood as Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.
6. According to this Privacy Policy, a User is any natural person visiting the Website or otherwise using the services indicated in the Regulations of the Online Store.
7. Persons who register on the Website are asked to provide the data necessary to create and maintain an account. In order to facilitate the service, the User may provide additional data, thus agreeing to their processing. Such data can be deleted at any time.
8. The Administrator selects and applies appropriate technical and organizational measures to ensure the protection of personal data being processed with due diligence. Only persons duly authorized by the Administrator have full access to the databases.
9. The administrator protects personal data against disclosure to unauthorized persons, as well as against their processing in violation of applicable law.
10. Personal data will not be processed in an automated manner.
11. Visitors can browse the Website without prior registration and providing personal data.

Purposes and basis of personal data processing by the Administrator

1. Personal data will be processed for the purpose of:
   1. performance of the contract for the provision of services specified in the Regulations of the Online Store (pursuant to Article 6(1)(b) of the GDPR);
   2. to fulfill the legal obligation incumbent on the Administrator (pursuant to Article 6(1)(c) of the GDPR);
   3. analytical and statistical, consisting in conducting analyzes of Users' activity, as well as their preferences in order to improve the functionalities used and the services provided (pursuant to Article 6(1)(b) of the GDPR);
   4. marketing of own products or services, including personalized ones (pursuant to Article 6(1)(f) of the GDPR);
   5. pursuing or securing claims (pursuant to Article 6(1)(f) of the GDPR);
   6. The User's activity on the Website, including his personal data, may be recorded in system logs. Information collected in logs processed in connection with the provision of services. The administrator also processes them for technical purposes - in particular, data may be temporarily stored and processed to ensure the security and proper functioning of IT systems, e.g. in connection with making backup copies, testing changes in IT systems, detecting irregularities or protecting against abuse and attacks.
   7. transferring your personal data to ING Bank Śląski S.A. ("Bank") in connection with:
      1. the provision by the Bank to the Online Store of the service of providing infrastructure for handling payments via the Internet (legal basis: Article 6 para. 1 letter f) of the Regulation).
      2. handling and settling by the Bank of payments made by customers of the Online Store via the Internet using payment instruments
         (legal basis: Article 6(1)(f) of the Regulation).
      3. in order for the Bank to verify the proper performance of contracts concluded with the Online Store, in particular to ensure the protection of payers' interests in connection with their complaints (legal basis: Article 6(1)(f) of the Regulation).
   8. Transferring your personal data to Twisto Polska sp. z o.o. in connection with the possibility of proposing payment for the purchased goods or services by Twisto Polska sp. z o.o. under the contract of mandate covering the purchase formula "Buy with Twisto" and making this purchase formula available through the Online Store, as well as for the purpose of verification by Twisto Polska Sp. z o. o. proper performance of such mandate contracts (legal basis: Article 6(1)(f) of the Regulation).

Scope of personal data processed

1. We mainly process standard information about our customers related to purchases in our store. Thanks to this information, we can fulfill orders (especially accept them, settle payments, make delivery) and fulfill all legal obligations imposed on us. In particular, we process the following data: name and surname, company name and tax identification number (if you run a company), residential or delivery addresses, e-mail address, telephone number, transaction history and details, your complaints.

2. If your personal data is provided in order to:
   1. conclude a contract with online store, providing your personal data is a condition for concluding this Agreement. Providing personal data in this situation is voluntary, but the consequence of not providing this data will be the inability to conclude a contract with the Online Store.
   2. transferring your personal data to Twisto Polska sp. z o.o. before concluding a contract for the sale of goods (or services) purchased in the Online Store, the provision of this data is a condition for concluding a sales contract in connection with the business model adopted by the Online Store.

3. If your personal data is transferred to the Bank:
   < li> in connection with the handling and settlement of payments made by you to the Online Store via the Internet using payment instruments, providing data is required in order to make the payment and provide confirmation of its execution by the Bank to the Online Store.
   1. in order for the Bank to verify the proper performance of contracts concluded with the Online Store, in particular to ensure the protection of payers' interests in connection with their complaints, providing this data is required to enable the performance of the contract concluded between the Online Store and the Bank.

4. If you transfer your personal data to Twisto Polska sp. z o.o. in connection with the possibility of offering you to pay the price for the goods or services purchased by you by Twisto Polska sp. z o.o. under the contract of mandate covering the purchase formula "Buy with Twisto" and making this formula available by the Online Store, providing this data and processing it for this purpose is required in connection with the business model adopted by the Online Store and in order to perform the contract concluded between the Online Store and Twisto Polska Sp. z o. o.

personal-data-processing time

1. As a rule, data is processed for the duration of the service service or execution of an order, until the consent is withdrawn, the user's account is deleted or an effective objection to data processing is submitted in cases where the legal basis for data processing is the Administrator's legitimate interest.
2. The period of data processing may be extended if the processing is necessary to establish and pursue any claims or defend against them, and after that time only if and to the extent required by law. After the processing period has expired, the data is irreversibly deleted or anonymized.

Data recipients

1. In connection with the provision of services, personal data will be disclosed to external entities, including in particular, suppliers responsible for the operation of IT systems, entities such as banks and payment operators, courier services.
2. Personal data will not be transferred to a third country/international organization.
3. In connection with the processing of personal data for the purposes set out in the section "Purposes and grounds for processing personal data by the Administrator", your personal data may be made available by the Online Store to other recipients or categories of recipients of personal data, which may be:
   1. ING Bank Śląski S.A.
   2. Twisto Polska sp. z o.o.

Cookies Policy

1. The website does not automatically collect any information, except for information contained in cookies.
2. Cookie files (so-called "cookies") are IT data, in particular text files, which are stored in the Website User's end device and are intended for using the Website's websites. Cookies usually contain the name of the website they come from, their storage time on the end device and a unique number.
3. The entity placing cookies on the Website User's end device and accessing them is the Website operator Przedsiębiorstwo el12 Sp. z o. o. with its registered office in Opole at Św. Anny 5.
4. Cookies are used to:
   1. adapt the content of the Website pages to the User's preferences and optimize the use of websites; in particular, these files allow to recognize the Website User's device and properly display the website, tailored to his individual needs;
   2. creating statistics that help to understand how Website Users use websites, which allows improving their structure and content
   3. maintaining the Website User's session (after logging in), thanks to which the User does not have to re-enter the login and password on each subpage of the Website;
5. The Website uses two basic types of cookies:
   1. "session cookies" and
   < li> "persistent" (persistent cookies).

Session cookies are temporary files that are stored on the User's end device until logging out, leaving the website or turning off the software (web browser).< /p>

"Permanent" cookies are stored on the User's end device for the time specified in the cookie file parameters or until they are deleted by the User.

< li> The following types of cookies are used on the Website:
1. "necessary" cookies, enabling the use of services available on the Website, e.g. authentication cookies used for services requiring authentication within service;
2. cookies used to ensure security, e.g. used to detect abuses in the field of authentication within the Website;
3. "performance" cookies, enabling the collection of information on how the Website's websites are used;
4. "functional" cookies, enabling "remembering" the settings selected by the User and personalizing the User's interface, e.g. in terms of the selected language or region from which the User comes, font size, website appearance, etc.;
5. "advertising" cookies, enabling the provision of advertising content to Users more tailored to their interests.
6. In many cases, the software used for browsing websites (web browser) allows cookies to be stored on the User's end device by default. Website users may change their cookie settings at any time. These settings can be changed in particular in such a way as to block the automatic handling of cookies in the web browser settings or to inform about each time they are placed on the Website User's device. Detailed information on the possibilities and ways of handling cookies are available in the software (web browser) settings.
7. The Website Operator informs that restrictions on the use of cookies may affect some of the functionalities available on the Website's websites.
8. Cookies placed on the Website User's end device may also be used by advertisers and partners cooperating with the Website operator.
9. More information on cookies is available at http://wszystkoociasteczkach.pl/ or in the "Help" section of the web browser menu.

Deleting and managing cookies

1. Most browsers allow users to control cookies cookie in preferences settings. Users should read the privacy policies of these browsers to understand their cookie policy.

Restricting the ability to set cookies may impair the overall functionality of using the www.el12.pl website.

In order to manage cookie settings as well as delete them, select the web browser you use from the list below and follow the instructions on each device from which the website in the el12.pl domain was visited:

1. Internet Explorer
2. Chrome
3. Safari
4. Firefox
5. Edge
6. Opera

Mobile devices:

1. Android
2. Safari
3. Windows Phone
4. Blackberry

User permissions

< li> The User has the right to access their data, obtain a copy, the right to rectify, delete, limit processing, the right to transfer data, the right to object to data processing based on the Administrator's legitimate interest or to processing for direct marketing purposes, the right to withdrawal of consent at any time without affecting the lawfulness of processing (if processing is based on consent), which was made on the basis of consent before its withdrawal.
1. The right to rectify data is exercised in relation to the User who has an account on the Website also by enabling him to edit data in the "My Account.
2. The User who has an account on the Website has the right to delete it.
3. In order to delete your account, please send a message with the title "Resignation from your account" to the following address: esklep@el12.pl The message must be sent from the e-mail address assigned to the account on el12.pl. The account can also be deleted directly on the website - to do this, log in to the website with the e-mail address assigned to the account on el12.pl, go to the "My account" section and select the "Delete account" menu item. Resignation from the account is tantamount to deletion of personal data.
4. If it is found that the processing of personal data violates the provisions of the GDPR or other provisions regarding the protection of personal data, the data subject may submit a complaint to the President of the Office for Personal Data Protection.
5. An application regarding the exercise of the rights of data subjects may be submitted in writing or by e-mail to the Administrator's contact details indicated below.
6. The application should, if possible, precisely indicate what the request concerns. In particular, what right the person submitting the request wants to exercise and what processing process the request concerns.
7. If the Administrator is unable to determine the content of the request or identify the person submitting the request based on the submitted application, he will ask the applicant for additional information.
8. Requests will be responded to within one month of receipt. If it is necessary to extend this period, the Administrator will inform the applicant about the reasons for such extension.
9. The answer will be provided to the e-mail address from which the application was sent, and in the case of applications sent by post, by regular mail to the address indicated by the applicant, unless the content of the letter indicates the desire to receive feedback to the e-mail address -email (if such an e-mail address is provided).

Administrator contact details

1. Contact with the Administrator is possible via the e-mail address info@el12.pl. or correspondence address PRZEDSIĘBIORSTWO EL12 SP. Z O.O. st. Św. Anny 5, 45-117 Opole.