Right of withdrawal

Information on the exercise of the right to withdraw from a distance contract for consumers and a natural person concluding a contract directly related to their business activity, when the content of this contract shows that it is not of a professional nature for this person, resulting in particular

A consumer is a natural person making a legal transaction with the entrepreneur  not directly related to its business or professional activity. (Article 22¹ of the Civil Code).

You have the  right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period begins:

  1. for contract, in the performance of which the Seller issues the goods, being obliged to transfer its ownership - from taking possession of the goods by the Consumer / natural person concluding a contract directly related to its business activity, when the content of this contract shows that it does not have a character for that person or a third party indicated by him/her other than the carrier, and in the case of a contract which:
  1. covers multiple items which are delivered separately, in batches or in parts - from taking possession of the last goods, batch or part thereof,
  2. consists in regular delivery of goods for a fixed period - from taking possession of the first of the goods;
  1. for other contracts - from the date of conclusion of the contract.

To exercise your right revocation, you must inform us, i.e.  The enterprise el12 sp. z o.o. with its registered office in Opole, ul. St. Anny 5, 45-117 Opole, address email(e-mail)  esklep@el12.pl  phone number (+48) 609 697 377  about your decision to withdraw from this contract by an unequivocal statement, for example by a letter sent by e-mail to the address esklep@el12.pl , or by post to:

“Enterprise el12 sp. z o.o.

ul. St. Anna 5

45-117 Opole”                                   &n bsp;                         &n bsp;    

You can use the model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the withdrawal period expires.

Consequences of withdrawing from the contract

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery of the goods (with the exception of additional costs resulting from the method of delivery chosen by you other than the least expensive ordinary method of delivery offered by us), immediately and in any event case no later than 14 days from the day on which we were informed about your decision to exercise the right to withdraw from this contract.

We will make the refund using the same payment methods that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with this return.

We may withhold the reimbursement until receipt of the goods or until you provide us with proof that you have sent it back, whichever occurs first.

          Please send back or hand over the goods to us immediately, and in any case not later than 14 days from the day on which you informed us about the withdrawal from this contract. The deadline is met if you send back the goods before the expiry of the 14-day period to the address

“Enterprise el12 sp. z o.o.

ul. St. Anna 5

45-117 Opole”

You will have to bear the direct cost of returning the goods.

You are only responsible for the decrease in the value of the goods resulting from using them in a different way than was necessary to establish the nature, characteristics and functioning of the goods.

The right to withdraw from a contract concluded off-premises or remotely is not entitled  to a consumer/natural person concluding a contract directly related to its business activity, when the content of this contract shows that it is not of a professional nature for that person, resulting in particular from the subject of its business activity, made available on the basis of the provisions on CEIDG in relation to contracts:

  1. for the provision of services for which a consumer/natural person concluding a contract directly related to its business activity, when the content of this contract shows that it is not of a professional nature for that person, is obliged to pay price, if the entrepreneur has fully performed the service with the express and prior consent of the consumer/ of the natural person concluding the contract directly related to its business activity, when the content of this contract shows that it does not have a professional nature for this person, who was informed before the commencement of the service that after the performance of the service by the entrepreneur, he will lose the right to withdraw from the contract , and acknowledged it;
  2. in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline for withdrawing from the contract;
  3. in which the subject of the service is non-prefabricated goods, manufactured according to the specifications of the consumer/natural person concluding a contract directly related to its business activity, when the content of this contract shows that it is not of a professional nature for that person or serving meeting his/her individual needs;
  4. in which the subject of the service is goods subject to rapid deterioration or with a short shelf life;
  5. in which the subject of the service are goods which after delivery, due to their nature, are inseparably connected with other items;
  6. in which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion of the sales contract, and whose delivery may take place only after 30 days and whose value depends on market fluctuations, over which the entrepreneur has no control;
  7. in which the consumer/a natural person concluding a contract directly related to its business activity, when the content of this contract shows that it is not of a professional nature for that person, explicitly demanded that the entrepreneur come to him/her for urgent repair or maintenance; if the entrepreneur additionally provides services other than those performed by the consumer/natural person concluding a contract directly related to its business activity, when the content of this contract shows that it is not of a professional nature for that person, has requested or delivers goods other than spare parts necessary to perform the repair or maintenance, the right to withdraw from the contract is granted to the consumer/natural person concluding the contract directly related to its business activity, when the content of this contract shows that it is not of a professional nature for that person, in relation to additional services or goods
  8. in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
  9. for the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement;
  10. concluded by public auction;
  11. for the provision of accommodation services other than for residential purposes, transport of goods, car rental, gastronomy, services related to leisure, entertainment, sports or cultural events, if the contract indicates a day or period of service;
  12. for the supply of digital content not delivered on a tangible medium, for which a consumer/natural person concluding a contract directly related to its business activity, when the content of this contract shows that it is not of a professional nature for that person, is obliged to pay the price if the entrepreneur started the service with the express and prior consent of the consumer / natural person concluding a contract directly related to his business activity, when the content of this contract shows that it is not of a professional nature for that person, which a has been informed before the commencement of the service that after the performance of the service by the entrepreneur, he will lose the right to withdraw from the contract, and has acknowledged this, and the entrepreneur has provided the consumer / natural person concluding the contract directly related to his business activity, when the content of this contract shows that it is not of a professional nature for that person, the confirmation referred to in Art. 15 sec. 1 and 2 or art. 21 sec. 1 of the Act on Consumer Rights;
  13. for the provision of services for which a consumer/natural person concluding a contract directly related to its business activity, when the content of this contract shows that it is not of a professional nature for that person, is obliged to pay prices in the case of which a consumer/natural person concluding a contract directly related to his business activity, when the content of this contract shows that it is not of a professional nature for that person, has explicitly requested the entrepreneur to come to him in to make repairs, and the service has already been fully performed with the express and prior consent of the consumer/natural person concluding a contract directly related to its business activity, when the content of this contract shows that it is not of a professional nature for that person.

Patór for download in pdf format

The presented model withdrawal form is only an example that you do not have to use or follow.

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